Returns & Exchanges

At Calla, we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, you can return or exchange any item within 30 days of delivery for a full refund or store credit.

1

Initiate Your Request

Visit our online Returns Portal and enter your order number and email address to select the items you wish to return or exchange.

2

Prepare Your Package

Securely pack your items in their original packaging, ensuring all tags are attached and the product is in its original, unworn condition.

3

Ship It Back

Print the prepaid shipping label provided through our portal and drop your package off at any authorized carrier location.

4

Receive Your Refund

Once our team inspects your return, we will process your refund to your original payment method or issue store credit within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing